Main Tasks:
Adhering the guide lines and SOP’s for the reception area
Responsible for the entire reception area as well as the onboard shop according to Scylla/Edelweissgastro standards
Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla/Edelweissgastro standards
Responsible for guest satisfaction and the corresponding ratings
Responsible for the compliance with safety guidelines in the reception area
Responsible for customs formalities and in port manning according to the safety regulations
Responsible for dealing carefully with equipment and IT-systems
Responsible for the correct spelling of menus, cards, displays and daily program
Responsible for taking orders during Welcome, Gala and Farewell Dinner
Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, etc.
Responsible for the separation of garbage at the reception and also to check all departments on board
Assist the administrative jobs from the hotel manager such as bookkeeping, order, etc.
On board announcements over the microphone
Responsible for excursions if Scylla/Edelweissgastro is in charge (order of guides, busses, etc.)
Acceptance and control of goods delivered for the ship according the S.O.S. guidelines
Responsible for team-building and team spirit at the reception area and the whole ship (role model function)
Responsible for the stock list of all beverages on board
Fair and equal treatment towards all crew on board
Managing, training and coaching the reception crew according to Scylla/Edelweissgastro standards.
Daily team briefing as well as working in of new crew
Responsible for the manner and appearance of the reception crew, including dress code during spare time on board
Honest and open communication with the supervisors, the corporate staff as well as the head office in Basel / Belgium and Cyprus
Qualification Profile:
Excellent management, organizational and communication skills
Guest focused, stress resistant, calm under pressure, team player and with positive appearance
Open minded and flexible with high social and inter-cultural competencies
Excellent English skills (written & verbal), other languages are an advantage
Must work independently, good computer skills
Additional tasks for all crew members:
Assistance with the welcome of guests on the day of embarkation
Participation in the crew show
Assistance with the loading of goods and suitcases
Keep crew mess and your own crew cabin clean
Thorough execution of the safety role on board
Your purpose is to help and create a memorable experience for our guests
General information:
Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs
Accommodation: shared room on board with one other crewmember (on some ships with more than one)
Uniform: is provided by the company: before arrival the crewmember has to make sure to take black trousers, white shirts, black shoes with him in case the uniform isn’t on board yet
Created At | 05/07/2018 |
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Principal | Edelweiss Gastro Ltd |
Ship Category | PASSENGER VESSELS |
Position | Receptionist |