Jobs

Main Tasks:

• Adhering the guide lines and SOP’s for the reception area

• Responsible for the entire reception area as well as the onboard shop according to Scylla/Edelweissgastro standards

• Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla/Edelweissgastro standards

• Responsible for guest satisfaction and the corresponding ratings

• Responsible for the compliance with safety guidelines in the reception area

• Responsible for customs formalities and in port manning according to the safety regulations

• Responsible for dealing carefully with equipment and IT-systems

• Responsible for the correct spelling of menus, cards, displays and daily program

• Responsible for taking orders during Welcome, Gala and Farewell Dinner

• Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, etc.

• Responsible for the separation of garbage at the reception and also to check all departments on board

• Assist the administrative jobs from the hotel manager such as bookkeeping, order, etc.

• On board announcements over the microphone

• Responsible for excursions if Scylla/Edelweissgastro is in charge (order of guides, busses, etc.)

• Acceptance and control of goods delivered for the ship according the S.O.S. guidelines

• Responsible for team-building and team spirit at the reception area and the whole ship (role model function)

• Responsible for the stock list of all beverages on board

• Fair and equal treatment towards all crew on board

• Managing, training and coaching the reception crew according to Scylla/Edelweissgastro standards.

• Daily team briefing as well as working in of new crew

• Responsible for the manner and appearance of the reception crew, including dress code during spare time on board

• Honest and open communication with the supervisors, the corporate staff as well as the head office in Basel / Belgium and Cyprus

Qualification Profile:

• Excellent management, organizational and communication skills

• Guest focused, stress resistant, calm under pressure, team player and with positive appearance

• Open minded and flexible with high social and inter-cultural competencies

• Excellent English skills (written & verbal), other languages are an advantage

• Must work independently, good computer skills

Additional tasks for all crew members:

• Assistance with the welcome of guests on the day of embarkation

• Participation in the crew show

• Assistance with the loading of goods and suitcases

• Keep crew mess and your own crew cabin clean

• Thorough execution of the safety role on board

• Your purpose is to help and create a memorable experience for our guests

General information:

• Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs

• Accommodation: shared room on board with one other crewmember (on some ships with more than one)

• Uniform: is provided by the company: before arrival the crewmember has to make sure to take black trousers, white shirts, black shoes with him in case the uniform isn’t on board yet

Created At	05/07/2018
Principal	Edelweiss Gastro Ltd
Ship Category	PASSENGER VESSELS
Position	Receptionist