Main Tasks:
Responsible for the entire hotel area on board according to Scylla/Edelweissgastro standards
Final responsibility for guest satisfaction and the corresponding ratings
Final responsibility for team-building and team spirit on board
Responsible for the achievement in compliance with Scylla/Edelweissgastro standards on board
Responsible for the compliance with the achievement of the predetermined turnover and cost budgets
Final responsibility for flawless cleanliness, order and compliance with the Scylla/Edelweissgastro hygienic concept according to HAACP as well as regular general cleaning in all departments
Responsible for the flow of information with the cruise director and the navigation crew, as well as the maintenance of friendly cooperation
Final responsibility for complaint management, in cooperation with the Scylla/Edelweissgastro head office and the cruise director
Final responsibility for dealing carefully with foodstuffs, equipment, machines and cleaning agents
Final responsibility for meal samples and their documentation
Final responsibility for compliance with the waste concept
Final responsibility for care of potted plants and cut flowers as well as the decoration of public areas according to Scylla/Edelweissgastro standard
Final responsibility for the preparation of inventories and orders
Final responsibility for the handling of all administrative tasks, incl. customs handling
Final responsibility for the conduct, control and quality of the trainings, held regularly by the department managers based on Scylla/Edelweissgastro standards
Responsible for a good working atmosphere and teamwork between the department managers
Final responsibility for the staff management through the departmental managers
Support and coaching for so-called "Aufsteiger" (crewmembers on their way to management positions), in consultation with the Corporate Hotel Manager and Operation Manager
Final responsibility for the manner and appearance of the crew, including dress code during spare time on board Final responsibility for healthy and varied crew meals
Final responsibility for the compliance with safety guidelines in the hotel area
Interdepartmental and networked thinking and action
Honest and open communication with the supervisors, equals, subordinates, the corporate staff as well as the head office in Basel, Belgium and Cyprus
Presence and spot-checks in all departments, also in the crew area
Presence in the restaurant during breakfast, lunch and dinner
Final responsibility for professional and friendly guest service according to Scylla/Edelweissgastro standard
Qualification Profile:
Excellent management, organizational and communication skills
Guest focused, stress resistant, calm under pressure, team player and with positive appearance
Open minded and flexible with high social and inter-cultural competencies
Excellent English skills (written & verbal), other languages are an advantage
Must work independently, good computer skills
Additional tasks for all crewmembers:
Assistance with the welcome of guests on the day of embarkation
Participation in the crew show
Assistance with the loading of goods and suitcases
Keep crew mess and your own crew cabin clean
Thorough execution of the safety role on board
Your purpose is to help and create a memorable experience for our guests
General information:
Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs
Accommodation: single room
Uniform: is provided by the company: before arrival the crewmember has to make sure to take a dark suit, white shirts and black shoes with him in case the uniform isn’t on board yet
Created At | 05/07/2018 |
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Principal | Edelweiss Gastro Ltd |
Ship Category | PASSENGER VESSELS |
Position | Hotel Manager |