Jobs

Main Tasks:

• Responsible for the entire hotel area on board according to Scylla/Edelweissgastro standards

• Final responsibility for guest satisfaction and the corresponding ratings

• Final responsibility for team-building and team spirit on board

• Responsible for the achievement in compliance with Scylla/Edelweissgastro standards on board

• Responsible for the compliance with the achievement of the predetermined turnover and cost budgets

• Final responsibility for flawless cleanliness, order and compliance with the Scylla/Edelweissgastro hygienic concept according to HAACP as well as regular general cleaning in all departments

• Responsible for the flow of information with the cruise director and the navigation crew, as well as the maintenance of friendly cooperation

• Final responsibility for complaint management, in cooperation with the Scylla/Edelweissgastro head office and the cruise director

• Final responsibility for dealing carefully with foodstuffs, equipment, machines and cleaning agents

• Final responsibility for meal samples and their documentation

• Final responsibility for compliance with the waste concept

• Final responsibility for care of potted plants and cut flowers as well as the decoration of public areas according to Scylla/Edelweissgastro standard

• Final responsibility for the preparation of inventories and orders

• Final responsibility for the handling of all administrative tasks, incl. customs handling

• Final responsibility for the conduct, control and quality of the trainings, held regularly by the department managers based on Scylla/Edelweissgastro standards

• Responsible for a good working atmosphere and teamwork between the department managers

• Final responsibility for the staff management through the departmental managers

• Support and coaching for so-called "Aufsteiger" (crewmembers on their way to management positions), in consultation with the Corporate Hotel Manager and Operation Manager

• Final responsibility for the manner and appearance of the crew, including dress code during spare time on board Final responsibility for healthy and varied crew meals

• Final responsibility for the compliance with safety guidelines in the hotel area

• Interdepartmental and networked thinking and action

• Honest and open communication with the supervisors, equals, subordinates, the corporate staff as well as the head office in Basel, Belgium and Cyprus

• Presence and spot-checks in all departments, also in the crew area

• Presence in the restaurant during breakfast, lunch and dinner

• Final responsibility for professional and friendly guest service according to Scylla/Edelweissgastro standard

Qualification Profile:

• Excellent management, organizational and communication skills

• Guest focused, stress resistant, calm under pressure, team player and with positive appearance

• Open minded and flexible with high social and inter-cultural competencies

• Excellent English skills (written & verbal), other languages are an advantage

• Must work independently, good computer skills

Additional tasks for all crewmembers:

• Assistance with the welcome of guests on the day of embarkation

• Participation in the crew show

• Assistance with the loading of goods and suitcases

• Keep crew mess and your own crew cabin clean

• Thorough execution of the safety role on board

• Your purpose is to help and create a memorable experience for our guests

General information:

• Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs

• Accommodation: single room

• Uniform: is provided by the company: before arrival the crewmember has to make sure to take a dark suit, white shirts and black shoes with him in case the uniform isn’t on board yet

Created At	05/07/2018
Principal	Edelweiss Gastro Ltd
Ship Category	PASSENGER VESSELS
Position	Hotel Manager